Tennessee Athletics Ticket Office
1 (800) 332-VOLS | 1 (865) 656-1200 | AllVols.com
What's on this page?
- Terms, Conditions & Ticket Information
- Gate Open Times
- Frequently Asked Questions
- Accessible Seating
- Lost or Misplaced Tickets
- Address Changes
General Ticket Office Information
- Ticket Office Location:
Corner of Phillip Fulmer Way & Lake Loudoun Blvd. - Mailing Address:
1600 Phillip Fulmer Way, Suite 201
Knoxville, TN, 37996 - Office Hours:
Monday-Friday / 8:30 a.m. - 5:00 p.m. ET - Phone Number:
1 (800) 332-VOLS or (865) 656-1200
Terms, Conditions and Ticket Information
Terms and Conditions
- Tickets purchased for the purpose of resale by an individual or a business may be canceled and refunded at the discretion of Tennessee Athletics. By purchasing or using this ticket, the ticket holder ("Holder") agrees to these ticket terms on behalf of the Holder and any accompanying minor.
- The account holder of record is the only one who can make changes to the account, which includes: address, email, phone, credit card, etc.
- In the case of the death of the account holder of record, the surviving spouse or domestic partner will automatically assume control of the account and the Priority Points on the account. Please notify the Tennessee Fund with a copy of the death certificate so our records are updated on the account.
- For more information on the ticket transfer policy, please see the Tennessee Fund Season Ticket and Priority Point Transfer page
- An individual season ticket holder may request to transfer their tickets to another party permanently. If these seats fall within an area requiring a capital gift commitment, the Tennessee Fund may assess a capital gift commitment to complete the transfer.
- All ticket orders are subject to availability and while supplies last. Tennessee Athletics reserves the right to cancel orders for any reason. Purchase of season tickets does not create an irrevocable right to purchase season tickets in the exact location in any subsequent season.
- Tennessee Athletics reserves the right to move a season ticketholders’ seat location(s) one seat to the left or right to eliminate multiple single seats in a row. Should this instance occur, the Tennessee Athletics Ticket Office will contact the ticketholder to communicate the move.
- Tennessee Athletics reserves the right to never intentionally leave a single seat or create an "odd" number of seat(s) configuration(s). As an example, should a season ticket holder that currently has 4 tickets wish to drop to 3 total tickets, Tennessee Athletics will work with you on other seat options in order to not intentionally leave a single/odd seating configuration.Â
All individuals, including infants and children of any age, must have a ticket for admission. The Holder is subject to Tennessee Athletics rules and policies available at UTSports.com/Gameday and any additional rules and regulations established for the specified venue or Event. No refund or other remedy will be provided or available to a ticket holder who is ejected or refused entry due to disorderly conduct, failure to comply with these ticket terms, or any security policies before or after admission.
Gameday Sales - For ticketed events - everyone, REGARDLESS OF AGE, must have a ticket to enter. Gameday ticket window hours are listed below for each venue. Please note, sales the day of the game are dependent on inventory. Fans are encouraged to purchase early at www.AllVols.com
Week Day Walk Up Sales - The ticket window at Thompson-Boling Arena at Food City Center is open 8:30 a.m. - 5:00 p.m. Monday - Friday. A photo ID must be presented by the ticket purchaser to pick up pre-purchased tickets. To make arrangements for someone other than the ticket purchaser to pick up tickets, please contact the Athletic Ticket Office in advance at (865) 656-1200.
- Football - Gate 21 at Neyland Stadium - 4 hours prior to kickoff until halftime
- Basketball - Food City Center - Weekday Games: 8:30 a.m. until halftime / Weekend Games - 2 hours prior to tipoff until halftime
- Baseball - Lindsey Nelson Stadium - 90 minutes prior to first pitch
- Softball - Sherri Parker Lee Stadium - 1 hour prior to first pitch
- Volleyball - Food City Center - 1 hour prior to start of match
| Football | Ticket Info | Gameday Info | |||
| Men's Basketball | Ticket Info | Gameday Info | |||
| Women's Basketball | Ticket Info | Gameday Info | |||
| Baseball | Ticket Info | Gameday Info | |||
| Softball | Ticket Info | Gameday Info | |||
| Volleyball | Ticket Info | Gameday Info |
* Regular season home events for Soccer, Swimming/Diving, Track/Cross Country, Golf, Tennis and Rowing are free of charge.
Everyone, regardless of age, must have a ticket to enter any University of Tennessee ticketed athletic event. There are no refunds or exchanges. Photo ID is required to pick up pre-purchsed tickets.
Gate Open Times
The following are times gates/doors open for home events at Tennessee:
- Football - 2 hours before kickoff
- Men's Basketball - 90 minutes before tipoff
- Women's Basketball - 1 hour before tipoff
- Volleyball - 1 hour before match start
- Baseball - 90 minutes prior to first pitch
- Softball - 1 hour before first pitch
- Soccer - 1 hour before match start
- Tennis - 2 hours before first match (for most home matches)
- Outdoor Track - Gates open at all times
- Swimming & Diving - At least 30 minutes before start time (Aquatic Center is also open during regular business hours)
Frequently Asked Questions
For commonly asked questions regarding season tickets, ticket renewals, seat location see the link below.
Accessible Seating
Wheelchair Seating and Easy Access Seats are available in all ticketed venues on a first come, first served basis. Companion seating is available on a one-to-one ratio. Companions with individuals in wheelchairs or motorized mobility scooters will be provided a folding chair in which to sit.Â
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Accessible seating for a ticketed athletic event can be obtained on Ticketmaster.com or by contacting the Athletic Ticket Office at (865) 656-1200. Tickets can also be purchased or exchanged at the venue on game day.
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Office Hours are Monday through Friday, 8:30 AMÂ until 5:00 PM, eastern time..
Account Change
Changes to ticket account mailing and/or billing addresses, email address and telephone numbers can be made by logging into your online ticket account.
Only the account holder with appropriate authorization can make changes. For more information, contact the ticket office at (865) 656-1200.
